Customer Service

Mobility scooters give seniors the independence they deserve.

Inspection and maintenance

Important driving precautions

Troubleshooting common faults

Inspection and maintenance

Inspection and maintenance before driving

To ensure that this portable electric folding cart can bring convenience to your life, please inspect and maintain this product according to the following requirements before use:
1. Check if the battery is fully charged and ensure that all cables are properly connected;
2. Check if the brake system is sensitive and effective;
3. Check if the tire pressure is normal,
4. Before driving, please align the front wheels of the car and tighten the "handlebar fastening handle";
5. The handlebars and the active gaps of various components are regularly checked and lubricated.

 

Battery usage instructions:

Improper use can shorten the lifespan of batteries and may cause them to heat, catch fire, or even explode. Please carefully read the following precautions:
★ Do not disassemble or disassemble the battery. There are protective circuit functional components inside the battery pack, and disassembly will damage these components;
★ It is strictly prohibited to short circuit the positive and negative terminals of the battery's charging and discharging ports. Once a short circuit is found, the high current of the short circuit will cause danger such as heating and ignition of the battery;
★ It is strictly prohibited to burn or heat the battery. Heating or burning the battery will cause the insulation to melt, leading to hazards such as ignition and explosion of the battery;
★ Do not immerse the battery in water or place it in an environment with high humidity. If the battery pack enters the water cellar, it can easily cause a short circuit in the protective circuit board inside the battery pack, which can cause danger such as short circuit heating;
★ It is necessary to use a charger that is compatible with this battery to charge, otherwise it may cause abnormal chemical reactions inside the battery, causing danger such as heating and combustion;
★ It is strictly prohibited to use hammers or other hard objects to strike the battery, or sharp tools to scratch the battery. When the battery is damaged or stretched, it may cause a short circuit and cause fire hazards;
If the battery is damaged or leaked, and the leaked substance accidentally enters the eyes, please do not rub it with your hands, clean it immediately with water, and seek medical attention as soon as possible;
★ Do not mix lithium-ion batteries produced by different product manufacturers or with different capacities. If this is done, it may cause heating, fire, and other hazards during the charging and discharging process;
★ The battery needs to be fully charged in a timely manner (within 3 days) after use. If the battery is not in use for a long time, it must be fully charged every 2 months, otherwise the battery may be easily damaged;
★ Do not exceed the specified charging time of the battery (usually within 10 hours) to avoid risks such as overheating. If the battery pack is not fully charged after the specified time, please stop charging and have a professional check to confirm if the battery or charger is functioning properly;
★ Do not place the battery in a place that children can touch to avoid danger;
★ Do not store the battery in an environment with microwave or high voltage to avoid overheating

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