Customer Service

Mobility scooters give seniors the independence they deserve.

Inspection and maintenance

Important driving precautions

Troubleshooting common faults

Troubleshooting common faults

Fault phenomenon Fault cause Troubleshooting
Failure of the regulator handle or significant decrease in maximum height Loose battery connection wire
Low battery level
Adjusting the handle spring failure		 Tighten the battery connection cable
Fully charge the battery
Replace the handle spring or handle
Charger cannot charge properly Damaged battery cable or socket detachment
Charger fuse blown
The connection to the battery wiring has fallen off		 Repair the power cord or tighten the socket
Replace the fuse of the same model
Plug in various connecting wires tightly
The charger is normal but the range is insufficient Insufficient tire pressure or brake disc adjustment too tight
Long term high-speed driving or frequent uphill journeys, windward driving, and frequent brake actuation
Battery aging or damage		 Inflate the tires appropriately and adjust the tension of the brake cable appropriately
It is normal to avoid prolonged high-speed driving and frequent braking, as it increases power consumption on uphill or upwind conditions
Replace or repair the battery
Drive motor not working properly Loose or detached cable connections for batteries, motors, controllers, etc
Unable to maintain uniform driving speed, resulting in damage to the control knob		 Check the cables of the battery, motor, controller, etc., and reconnect them firmly,
Keep the control knob clean to avoid contamination and damage

 

★ The battery, charger, motor control, controller, control knob, etc. should be repaired by professional technical personnel or after-sales maintenance units.

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